Resource

FAQ

We’re Here to Help

We understand that choosing the right technical service partner often comes with questions. To assist you quickly and clearly, we’ve compiled answers to the most frequently asked questions—covering everything from service processes and technical capabilities to maintenance and after-sales support.

If you don’t find the information you need here, feel free to reach out via our contact form. We’re always happy to help.

Smart Manufacturing & Product Technology

Our NCL 3-in-1 series integrates the Uncoiler, Straightener, and Feeder into a single unit. Key advantages include:

  1. Space Saving: Compact design significantly reduces floor space requirements.

  2. High Rigidity & Precision: High-rigidity mechanical structure paired with a Mitsubishi Servo Control System ensures feeding accuracy.

  3. Durability: Rolls undergo HRC 60° heat treatment, hard chrome plating, and precision grinding for wear resistance and long life.

  4. Safety: Features auto-feed monitoring and press Interlock functions to ensure safe operation.

Since 2018, we have integrated Industry 4.0 core applications.

  • Online Recording: Monitor machine settings, status, and processes in real-time.

  • Smart Analysis: Optimize factory resource allocation to save downtime.

  • Digital Management: Integrate databases to improve processing efficiency and competitiveness.

Yes. Our integration experience includes:

  • Machining Centers: Sensors and edge computing for real-time monitoring and predictive maintenance.

  • Stamping Supply Chain: Cross-factory platforms for production tracking.

  • Smart Warehousing: WMS systems integrating automated picking for tool manufacturers.

Technical Support & Refurbishment

Yes, we offer comprehensive Machine Overhaul and refurbishment services, including:

  • Feasibility Assessment: Evaluating technical and economic viability.

  • Performance Restoration: Part replacement, transmission repair, and geometric calibration.

  • Control Upgrades: Modernizing PLCs and HMIs for better automation and safety.

To resolve issues quickly, our standard process is:

  1. Inquiry: Contact us via phone or form.

  2. Assessment: Preliminary diagnosis by technicians.

  3. On-Site Visit: Inspection by experienced engineers.

  4. Repair: Execution of repairs, replacements, and calibration.

  5. Report & Support: Detailed service report and follow-up.

Yes. We offer Scheduled Maintenance plans (lubrication, spindles, guideways) and Vibration & Temperature Monitoring to analyze trends, prevent failures, and ensure continuous operation.

Global Business & Distribution Network

Since 2013, Kunshan Guoxiong Precision Machine Co., Ltd. has been our Sole Agent in China. Please contact them directly (Contact: Mr. Yang) for all inquiries to ensure original factory quality and service.

Our HQ technical team covers all of Taiwan:

  • North: Taipei, New Taipei, Taoyuan, Hsinchu.

  • Central: Taichung, Changhua, Nantou, Yunlin.

  • South: Tainan, Kaohsiung, Pingtung.

  • East: Hualien, Taitung (By appointment).

Yes, we are expanding globally and seeking partners in:

  • Sole Agents: USA, Mexico.

  • Cooperation Agents: Australia, Middle East, Russia. We provide full training and support. Please contact us if interested.

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